General
RVR Battery Quickstart for 2024 Models
Follow the steps below to get your RVR started: Remove the Rear Panel: Locate the rear panel opposite the power button. Use a 3mm (or 7/64'') hex/Allen wrench to remove the screws and take off the panel. Insert the New Battery: Push the battery into ...
Slope Calculation Tools
At Trailer Valet, we're dedicated to making trailer handling easier for our customers. To assist you in accurately assessing slopes for smoother trailer operations, here are some helpful slope calculation tools: 1. Slope Calculation Tool: Available ...
Ready to Return Your Unit?
To facilitate a smooth return process and ensure the safe arrival of your item to our facility, please follow these packaging instructions: 1. Choose the Right Box: Select a sturdy cardboard box that is slightly larger than your unit. This allows ...
Safety Information
Failure to heed these markings may result in personal injury and/or property damage: For all Trailer Valet products: 1. DO NOT use the product on slopes and inclines beyond stated limits. 2. DO NOT submerge the unit in water (salt or fresh) or leave ...
Warranty Policy
Trailer Valet warrants for one year from the purchase date, that the product will be in working condition and will be free from manufacturing defects, provided that installation and use of the product is in accordance with product instructions. This ...
Return Policy
Return Policy This section is only for customers who purchased a unit directly from Trailer Valet. If you purchased a unit through a third-party vendor, please contact the vendor for further information. Please note that no returns will be accepted ...
Protective Case or Bag
Does the Trailer Valet come with a protective case or bag? We do offer a protective case or bag for the RVR only at this time.
Australian Dealers
Do you ship to Australia? We have a dealer, CAMEC, from where you can purchase our products. They carry 5X and XL units along with accessories.
Canadian Dealers
Do you ship to Canada? No. We have a dealer in British Columbia, Poco Marine, that serves Trailer Valet customers in Canada. Xtreme Vision http://trailervalet.ca/ Tel: (514) 494-9971 | Canada Toll free: (888) 755-9255 Poco Marine ...
Alaska and Hawaii
Do you ship to Hawaii or Alaska? Yes, however, our “free shipping” does not apply to those states. Additional shipping fees will be added upon checkout.
Schedule your In-Person Demo
Where can I see the Trailer Valet in person? Most of our dealers only have our products available online. To find out whether or not they carry our products in-store, you may contact your nearest location for assistance. If you are in Southern ...
Refurbished Units
For your refurbished items, what exactly was refurbished? Is it in working condition? Each of our refurbished units all varies. There are some cases where it has been ordered in error and returned to us and we no longer can sell it as new. If ...