Return Policy
*This section is only for customers who purchased a unit directly from Trailer Valet. If
you purchased a unit through a third-party vendor, please contact the vendor for further
information. Customers who purchased a unit from a third-party vendor are not eligible
for a refund from Trailer Valet.*
For a 100% refund minus the cost of shipping:
1. Customer must contact us within 30-days of the shipping/pick-up date.
2. Customer must provide us with a tracking number from their shipping company within the
next 10-days.
3. Upon receiving the unit, Trailer Valet will inspect the unit.
4. If the unit is determined to be in good condition, the customer will receive a 100% refund.
Customer will not be reimbursed for the cost of shipping.
For an 85% refund minus the cost of shipping:
1. Customer must contact us between 31 and 60 days of the shipping/pick-up date.
2. Customer must provide us with a tracking number from their shipping company within the
next 10-days.
3. Upon receiving the unit, Trailer Valet will inspect the unit.
4. If the unit is determined to be in good condition, the customer will receive an 85% refund.
Customer will not be reimbursed for the cost of shipping.
No returns will be accepted after 60 days under our refund policy.
No returns will be accepted for REFURBISHED purchases. We test and certify all refurbished products and include a one year warranty.
Trailer Valet reserves the exclusive right to determine if a unit is in good condition.
Customers who need assistance with a manufacturing defective product should see our
Warranty Policy.