This section is only for customers who purchased a unit directly from Trailer Valet.
If you purchased a unit through a third-party vendor, please contact the vendor for
further information. Please note that no returns will be accepted after 30 days.
Customers who purchased a unit from a third-party vendor are not eligible for a
refund from Trailer Valet. Refurbished units are final sale.
For a 100% refund minus the cost of shipping:
1. Customer must contact us within 30-days of the shipping/pick-up date.
2. Customer must provide us with a tracking number from their shipping company
within the next 10-days.
3. Upon receiving the unit, Trailer Valet will inspect the unit.
4. If the unit is determined to be in good condition, the customer will receive a
100% refund. Customer will not be reimbursed for the cost of shipping.
No returns will be accepted after 30 days.
Trailer Valet reserves the exclusive right to determine if a unit is in good
condition.
Customers who need assistance with a manufacturing defective product
should see our Warranty Policy.